(日本語)

Due to security requirements and staffing limitations, only those with appointments or with business, such as reporting a lost greencard, will be admitted to the Visa Section. We are not able to accept in person requests for visa-related information. If you require visa information, please check our website.

After reading all the information available on this website and its links, if you still need additional information, please use our Visa Information Service. The Visa Information Service, operated by TeleTech Government Solutions, LLC in partnership with Computer Science Corporation (CSC) provides an operator-assisted service between 8:00 and 18:00, Monday through Friday (except on American and Japanese holidays). Please note that this service is a user-pays service. You will need to have a valid VISA, MasterCard, or JCB ready before you use this service. The fee is $18.35 per call/email.

Visa information is not available through the U.S. Embassy and Consulates phone numbers. Please use the Visa Information Service for all visa questions.

Telephone:

Please dial the number EXACTLY as it appears below.

From a Landline in Japan:	00531-13-1353
From the U.S:	866-238-6449

For inquiries from other countries, please use our Email Inquiry Service.

Note: Applicants currently cannot call from HIKARI Denwa (optical IP telephony service).

When you first dial, an automatic voice response system will walk you through the credit card validation process. Please ensure that you have a pen and paper ready to write down a PIN (Personal Identification Number). This PIN is generated in case your call is dropped while you are still waiting for the live service operator. Once connected to the live service operator you can begin your inquiry for visa information.

How to call from a mobile phone:

To access the service using a mobile or cellular phone, the applicant must register the cell phone number for international calls. To register, please complete the following steps:

1. Call 0057 and listen to KDDI's recorded message
2. Press *5 for operator assistance in English
3. Tell the operator you want to register your mobile phone. The operator will ask you for the following information:
   
   • your mobile phone number;
   • your mobile phone compnay;
   • your name;
   • your address; and
   • your credit card number and its expiration date (this is to verify your identify).
4. Wait for one hour while your registration request is being processed. There is no fee for registration. If you call the international toll free number and make no other international calls, you will not be charged anything.
5. Call the Visa Information Service at 00531-13-1353.

Note: Applicants currently cannot call from HIKARI Denwa (optical IP telephony service).

Email:

To send an email, please click here. The Email Inquiry Service will provide English and Japanse responses within three business days unless in the case of US or Japanese holidays.

Mailing Address:

U.S. Embassy Tokyo Visa Branch, Box 205-IV 1-10-5 Akasaka, Minato ku, Tokyo, 107-8420	U.S. Consulate General Naha Visa Branch 2-1-1 Toyama, Urasoe-City, Okinawa, 901-2101
Address for U.S. military: U.S. Embassy Consular Section, Unit 9800, Box 114 APO AP 96303-0114 USA

Status Check:
I-130 Status Check Form: This form is only used if you have filed an I-130 and would like to know the status of your petition. See here.
Note: If you filed an I-130 in Tokyo, please allow at least one month before contacting us.

Immigrant Visa Status Check Form: This form is only used if you had a final interview and would like to know the status of your immigrant visa. See here.

Misprint on the Visa: Request for Correction
To avoid delay in travel, please check the information printed on the visa upon receipt to confirm that it is correct. Biographic information on the visa should match the information found on the passport biographic page. If you notice a misprint on your visa, please submit this form. We will determine the legitimacy of the correction request and provide you further instructions.